Privacy policy

1. Personal information we collect

We collect only information necessary to provide booking services, including your name, phone number, stay dates, number of guests and technical data where consent is required.

2. How we use information

We use information to provide and improve your stay.

• Confirm and manage bookings
• Communicate before, during and after your stay
• Send updates or promotions with consent
• Improve service quality

3. Retention and security

Access is restricted to authorised personnel. Information is normally retained for no longer than three years after the last stay unless a longer period is required by law.

4. Your rights under the PDPA

You may exercise applicable legal rights.

• Withdraw consent
• Request access and a copy of your data
• Request correction
• Request deletion or restriction
• Request data portability

5. Cookies

You can choose non-essential cookies through Cookie settings.

• swm_cookie_consent — stores consent preferences for 180 days
• Essential — required for the website to work
• Analytics — Google Analytics loads only after consent
• Marketing — not currently in use
• Withdraw consent at any time from the website footer

6. Contact us

To exercise your rights or ask a privacy question, contact the Data Controller.